Privacy Policy

Jiliveo Privacy Policy — How Safe Is Your Data with Us

Jiliveo believes every player's personal information is a valuable asset. Here we clearly explain how we collect, use, and protect your data.

Last Updated: 1 July 2026
Your data is governed by 3 principles
Only essential data collected
Never sold to third parties
Deleting data upon your request

Jiliveo's Six Core Privacy Principles

Minimal Data Collection

Jiliveo collects only the data genuinely needed to provide its services. No irrelevant personal information is requested.

256-bit SSL Encryption

All your data is protected with bank-grade encryption. Every piece of data transmitted to and from jiliveo's servers is fully encrypted.

Your data is never sold

Jiliveo never sells your personal information to advertisers or third parties. Your data is used solely to provide you with our services.

Internal access controls

Only authorized personnel at jiliveo can access specific data. Every access is logged.

Right to Erasure

You may request deletion of your data held by jiliveo at any time. We will not retain anything beyond what is required by law.

Regular Security Audits

Jiliveo's data protection measures are regularly reviewed by independent third-party security experts.

1 What information is collected

Jiliveo collects only the information necessary to deliver its services properly. A breakdown of data by category is provided below:

Data Type Example Collection Period
IdentityName, date of birth, national IDRegistration & KYC
ContactEmail, phone numberRegistration
FinancialBKash/Nagad number, bank detailsPayment Transactions
TechnicalIP address, device information, browserAutomatically
FunctionalGaming history, transaction logsWhile using the platform
Please note: jiliveo will never ask for your password or OTP by phone or message. Any such contact is a scam.

2 How collected information is used

Jiliveo uses the data it collects for specific, limited purposes only. It is never used beyond those purposes.

  • Account Management: For login, security, and account verification
  • Payment Processing: To successfully process deposits and withdrawals
  • Customer Support: To understand your issue and provide a resolution
  • Fraud Prevention: To detect and prevent suspicious activity
  • Legal Obligation: To comply with AML and KYC regulations
  • Service Improvement: For anonymous statistical analysis to improve the platform
  • Relevant communications: For transaction confirmations and important updates

Marketing communications (promotions, offers) are sent only with your consent. You may unsubscribe at any time.

3 Who your information is shared with

Jiliveo never sells your data. However, certain information may be shared in the following limited circumstances:

  • Payment Provider: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions
  • Game Provider: Minimum session data required for gameplay
  • Security Partners: Fraud detection service provider
  • Legal Authorities: Upon a valid order from a court or government authority
  • Auditor: For license compliance verification
Contractual Protection: All parties with whom jiliveo shares data are bound by strict confidentiality agreements (NDAs). They may not use the data for any purpose beyond what jiliveo has specified.

4 Cookies & Tracking Technologies

Jiliveo uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

Cookie Type Purpose Duration Opt-Out
Essential Login sessions, security After session ends Not possible
Statistics Traffic analytics (anonymized) 1 year Possible
Preferences Remembering language and theme preferences 6 Months Possible

You can manage cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of jiliveo.

5 Data Retention

Jiliveo does not retain data beyond defined periods. Retention durations for each data type are listed below:

  • Account Information: 5 years during and after account closure (as required by law)
  • Transaction history: 5 years (as required by financial regulatory obligations)
  • Customer support conversations: 2 Years
  • Technical Logs: 90 Days
  • Marketing Communications: Deleted immediately upon withdrawal of consent
Certain data may need to be retained for an extended period due to legal or regulatory obligations. In such cases, its use is strictly limited to legal purposes.

6 Your Privacy Rights

Every jiliveo member has the following rights regarding their personal data:

📋
Right to Know
You can see exactly what data is being held
✏️
Right to Rectification
Request correction of inaccurate information
🗑️
Right to erasure
Request data deletion
🚫
Right to Object
Object to specific uses
📦
Portability
Right to Access a Copy of Your Data
⏸️
Right to Restrict Processing
Pause specific data processing

To exercise these rights, email us at support@jiliveo.biz or reach out via live chat. jiliveo typically responds within 30 days.

7 Protection of Minors

Jiliveo strictly refuses to serve anyone under the age of 18 and does not collect any data from minors.

Age is verified at registration. If it is later found that a member is under 18, their account will be immediately closed and all collected data will be deleted.

To Parents & Guardians: If you suspect your child is using jiliveo, please contact us immediately. We will take prompt action.

8 Third-Party Services & Links

Jiliveo works with various third-party game providers and payment services. These services have their own privacy policies that operate independently of jiliveo's.

Jiliveo ensures that all third-party partners comply with relevant data protection standards and use the information they receive solely for the agreed purposes.

jiliveo is not responsible for the privacy practices of third-party services. Their policies can be found on their respective websites.

9 Security Measures

Jiliveo has implemented the following technical and organizational measures to protect your data:

  • 256-bit AES encryption with TLS 1.3 protocol
  • Two-factor authentication (2FA) is available for all accounts
  • Real-time suspicious activity detection system
  • Physical access controls at data centers
  • Regular Penetration Testing
  • Annual data protection training for staff
  • Commitment to notify affected members within 72 hours in the event of a data breach

That said, no method of transmission over the internet is 100% secure. jiliveo strives to maintain the highest level of protection, but absolute security cannot be guaranteed.

10 Privacy Policy Updates

Jiliveo may update this Privacy Policy as needed. For significant changes:

  • Advance notice will be sent to your registered email
  • The "Last Updated" date at the top of the page will be changed
  • Acknowledgment may be required at login for significant changes

Continuing to use jiliveo after any changes are made will be considered acceptance of the updated policy.

11 Contact — Privacy Complaints

For any privacy-related questions, requests, or complaints, please contact jiliveo:

  • Email: support@jiliveo.biz — Enter "Privacy Request" in the subject line
  • Live Chat: Log in to your account to reach us 24/7

Jiliveo typically responds to privacy requests within 30 business days. If a request requires more time due to complexity, you will be notified.

Your identity: You will need to verify your identity when submitting a privacy request. This ensures that only you can make requests regarding your own data.

More questions about jiliveo

Jiliveo tournaments and leaderboard events are governed by specific rules. Scores are generally calculated using two methods:

  1. By total winnings: The player with the highest total winnings within a given period ranks at the top.
  2. By multiplier: The player with the highest multiplier relative to their bet wins (e.g., a ৳10 bet returning ৳500 equals a 50× multiplier).

Prizes are distributed from the top of the leaderboard. Each event has its own prize list, published on the event page. Prizes are generally credited within 48–72 hours after the event ends.

Jiliveo is a fully mobile-optimized website that runs seamlessly on both Android and iOS devices. No separate app needed — enjoy the full experience right in your browser.

For easier access, you can add jiliveo to your home screen — it works just like an app:

  • Android (Chrome): Select "Add to Home Screen" from your browser menu
  • iPhone (Safari): Tap the share icon below and select "Add to Home Screen"

Once added, jiliveo will appear as an icon on your home screen and can be launched directly — just like an app, but with no installation required.

Your privacy is protected — enjoy with peace of mind

Your information is completely secure at jiliveo. Register now and enjoy gaming with total peace of mind.

SSL Encrypted Your data is never sold Right to erasure 24/7 Support
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